Elm Vets Own
Online Pet Shop
FREE Local Delivery
On Orders Over £10
Veterinary Services
Services at Elm Veterinary Group
Emergencies
Our 24-hour emergency service enables you to speak directly to a vet and not an answerphone. 01752 567 567
Our out of hours emergency vet cover is provided by Plymouth Vets On Call who are based at the Veterinary Hospital in Plymouth. They have a team of dedicated veterinary surgeons and nurses who cover not only our out of hours service but other practices in the Plymouth area.
Although it is more practical for your pet to be seen at the surgery where everything that we may need is available, it may not always be possible for you to transport your pet to the surgery, or in cases of euthanasia you might prefer a home visit.
These are always available but are more costly, depending on time and circumstances. If you require a home visit please telephone the surgery as early in the day as possible. We understand that this is not always possible in an emergency situation.
All fees are payable at the time of consultation or treatment. As well as cash and cheques we also accept all major credit cards and also have the facility to take Switch payments for all treatments. You can pay for treatments by card over the phone.
The receptionist or vet will be pleased to discuss costs with you prior to treatment. Although veterinary fees are
not expensive when compared to human care, major surgery and explorations can result in large veterinary fees for which you may not be prepared. We strongly recommend pet insurance to all our clients: cover starts from as little as £5.00 per month for a cat and £9.00 per month for a dog. Please take a leaflet from reception.
If you have any questions one of our pet health counsellors will be pleased to talk to you.
We stock a wide range of products, from flea controls and worming to carriers, brushes to shampoos. If you have difficulty in finding a particular item for your pet please ask and we will endeavour to obtain it for you.
Online Pet Shop
We now have an online pet shop stocked with most of the popular pet prodcuts and pet foods for home delivery. This a new service and products are being added regulalry. Please visit: www.elmemporium.co.uk
Pet Health Counsellors
We have a pet health counselling service. A pet health counsellor’s role includes giving advice, free of charge, on a variety of subjects. These may include behavioural problems, feeding, flea control, neutering or any subject that you do not consider worth troubling the vet with. Our pet health counsellor may be contacted at our Milehouse Surgery if you would like to talk to them or if you are interested in one of our puppy parties, weight clinics, or would
like advice on bringing up a kitten or puppy. Please ask to speak to Vic or Fran.
We are hoping to set up other types of clinics soon we will keep you posted!
Also, another of our qualified nurses, Kirsty, has started running rabbit clinics. She has a particular interest in smaller patients and these clinics will offer lots of useful information and lovely Free samples!
All our clinics are complimentary and are a great way of promoting our relationships with our clients.
In addition to prescription diets about which the vet will advise you we also stock a range of normal dried food for your pet. Sample packets are available free of charge.
Please also visit our new Online Pet Shop – www.ElmEmporium.co.uk
Identichips are becoming more and more popular as a permanent way of identifying your pet. A small micro chip is implanted under the skin, and when the animal is scanned a personal number will flash up on a monitor. This number will enable your pets finder to locate you the owner, as this number will link you to your pet.
The micro-chip will stay under the skin for the rest of your pets life, so it is important to change your details with the Pet Log Centre if you move.
Elm Veterinary Group are now running identichip clinics. These are run by one of our qualified nurses, who will implant the micro-chip in your pet’s scruff. The clinics are run between 2pm and 3pm weekdays at our Milehouse Clinic where you will receive a special 20% discount off our usual price. ( please note that the special 20% discount is not applicable if a microchip is fitted during an appointment with a vet ) A bargain price for a lifetime
of reassurance!
If you are interested in having your pet identichipped, then please phone the Surgery on 01752 567567 for an appointment to be made with a nurse.